Terms and conditions
Last updated: 24 October 2026
1. Who we are
Duts is a brand of Steijn Accountants B.V. (“Duts”, “we”, “us”).
Address: Kardeel 25, 3891 AL Zeewolde, the Netherlands
Email: info@dutslife.com
Chamber of Commerce (KvK): 84360054
VAT ID: NL863182914B01
2. Scope
These terms apply to every offer on dutslife.com and to every order you place with us. We make them available before you order. By placing an order, you accept these terms. If you are a consumer, nothing in these terms limits your rights under mandatory consumer law.
3. Products
- Every Duts design is a limited edition. Each item carries a visible edition number. The maximum number per design is stated on the product page.
- You may ask for a preferred edition number when ordering. We provide it if it is still available. If not, you receive another number.
- We describe and photograph our products as accurately as possible. Colours on your screen may differ slightly from the actual product.
- Obvious mistakes or typing errors in the offer do not bind us.
4. Prices and shipping costs
- All prices are in euros and include VAT.
- Shipping is free, worldwide.
- Orders delivered outside the European Union may be subject to import duties, taxes and handling charges of the destination country. These are for your account.
5. Ordering and the contract
- The contract is concluded when we confirm your order by email.
- We may refuse or cancel an order on reasonable grounds, for example suspected fraud or an item that is no longer available. We then refund any payment within 14 days.
- Orders can be placed by persons aged 18 or older. We do not accept orders intended for resale.
6. Payment
You pay when you place your order, using one of the payment methods shown at checkout. Payments are processed securely by our payment providers. We do not store your card details.
7. Delivery
- We pack and ship orders within 1-5 working days (Monday to Saturday). Domestic orders are shipped with PostNL, international orders with UPS or DHL.
- We deliver no later than 30 days after your order, unless we agree otherwise with you. If we cannot meet this, we inform you and you may cancel the order free of charge. We then refund you within 14 days.
- The risk of loss or damage passes to you when the order is delivered to you or to a person you appointed.
8. Right of withdrawal (14 days)
- As a consumer, you may withdraw from the contract within 14 days without giving a reason. The period starts on the day after you, or a person you appointed, receive the product. For an order delivered in parts, it starts on the day after you receive the last part.
- To withdraw, use our online withdrawal function: Withdraw from contract here. This function is available throughout the withdrawal period. You may also send us a clear statement by email (info@dutslife.com) or use the model withdrawal form below.
- Return the product within 14 days after you notified us, to: Duts, Kardeel 25, 3891 AL Zeewolde, the Netherlands. The direct costs of returning the product are for your account.
- During the withdrawal period, handle the product carefully. Only unpack or use it as far as needed to judge its nature, characteristics and functioning, as you would in a shop. If the product has lost value because you handled it beyond that (for example worn, washed or damaged), we may deduct that loss of value from the refund.
- We refund all payments received from you, including any delivery costs, without undue delay and no later than 14 days after we received your withdrawal. We may withhold the refund until we have received the product back or you have shown proof that you sent it back, whichever comes first. We use the same payment method you used, unless you agree otherwise.
- The right of withdrawal does not apply to products made to your specifications (article 6:230p Dutch Civil Code).
9. Statutory warranty
Our products comply with the contract and with the specifications stated in the offer. You have the statutory warranty (conformity) under Dutch law. If a product is defective, please inform us within two months after you discovered the defect. We will then repair or replace the product, or, where the law allows, reduce the price or refund you.
10. Complaints
Send complaints to info@dutslife.com, with your order number and a clear description. We reply within 14 days. If we cannot resolve your complaint together, you may submit the dispute to the competent court (see article 13).
11. Liability
Our liability is limited to the amount of the order concerned. This limitation does not apply to damage caused by our intent or gross negligence, and does not limit your rights under mandatory consumer law.
12. Intellectual property
All Duts designs, logos, trademarks, images and texts on this website belong to Duts or its licensors. You may not copy, publish or otherwise use them without our prior written permission.
13. Applicable law and disputes
Dutch law applies to these terms and to every contract with us. If you are a consumer living in another country, you keep the protection of the mandatory law of your country of residence. Disputes are submitted to the competent court in the Netherlands, without prejudice to your right as a consumer to bring a claim before the court of your place of residence.
14. Privacy and changes
We process your personal data as described in our Privacy Statement. We may change these terms. The version that applied when you placed your order applies to that order.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. Download as PDF: English or Dutch.
To: Steijn Accountants B.V. (Duts), Kardeel 25, 3891 AL Zeewolde, the Netherlands, info@dutslife.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.